Frequently Asked Questions

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Yes! in fact, it's a great way for you to learn about exercise and fitness, as you'll have someone knowledgeable teaching you right from the start!

Not if you don't want to! An important goal for us is that you're comfortable. That means if you prefer to workout outside, we'll set up a plan for you. We also provide online consultations for at home workouts.

It all depends on you! We'll go at your pace to reach your goals. How fast we do that depends on the time and effort you put in! 

The AIR MILES Reward Program is Canada's most recognized loyalty program with nearly 11 million active collector accounts, representing approximately two-thirds of all Canadian households. AIR MILES collectors get AIR MILES® Reward Miles at more than 300+ leading Canadian, global and online brands and at thousands of retail and service locations across the country. Collectors show their AIR MILES card when they shop at participating partners across Canada and they earn Reward Miles on qualifying purchases, which they can then use towards rewards in-store or online.  

Anyone who lives in Canada and is 16 years of age or older can become a collector in only a moment! Join for free at airmiles.ca/ join. Once enrolled, collectors will receive their collector number and digital card on-the-spot and can start collecting Miles right away. You’ll get your AIR MILES card in the mail within 2 weeks. is item.

Typically, Miles collected form base offers are added to collector accounts within 60 days from purchase date. For Miles collected through bonus offers, they may take up to 120 days to be deposited to your Account. If it has been longer than that, you can submit a Missing Miles Inquiry with our Customer Care Team.

Cash Rewards: Instantly use the Miles from your AIR MILES Cash account towards in-store or online purchases at participating partners. 95 Cash Miles = $10 towards your purchases at participating partners, either instantly at checkout or at any time using evouchers. You can redeem up to a maximum of $750 per Cash account per day at most AIR MILES Cash partners. Standard daily Cash Miles usage limits and Terms and Conditions apply.  See airmiles.ca/cash for details. 

Dream Rewards: Dream Rewards: Use your Dream Miles to get the hottest merchandise, access to exciting entertainment and events, and just about every kind of escape you can imagine! Rewards start from 250 Miles. Browse the rewards catalogue at airmiles.ca/rewards or see travel options at airmiles.ca/travel. All Rewards offered are subject to the Terms and Conditions of the AIR MILES Reward   

Program, are subject to change and may be withdrawn without notice. To redeem for Travel Rewards, you must have accumulated sufficient AIR MILES reward miles in your Dream Balance. Collectors must pay taxes, fuel surcharges and other applicable charges and fees on air travel Rewards. Travel Rewards may be subject to a minimum advance booking and availability from participating Suppliers.  For complete details, see current Program Terms and Conditions available at airmiles.ca

You can see your AIR MILES Cash and Dream balances at any time at airmiles.ca or the AIR MILES app. Once signed in, your current account balances will appear at the top of the screen.

Once Miles start adding up in your Dream or Cash account, you can use Cash Miles in-store by simply showing your AIR MILES card and asking to use Miles at check out. 

Evouchers are available starting from 95 Cash Miles and can be ordered at any time online at airmiles.ca/cash or through the AIR MILES app. 

Dream Miles can be used towards tons of merchandise and entertainment rewards, as well as exciting travel options including flights, hotels, vacation packages, cruises and more!